Look up any AWB and maintain the tracking timeline at Orders → Order Tracking.
Orders → Order Tracking (/orders/track) is the full tracking desk for any consignment — credit, cash, forward, or reverse. Search by AWB, reference, or order id.
Who can open it: users granted Order Tracking (orders.track). Vehicle trip / live map need the Vehicle Tracking & Trip Log feature. Proof of delivery needs Edit on the order.
You can land here three ways:
| From | What happens |
|---|---|
| This page | Type AWB / reference / order id, press Enter or the search icon |
| All orders | Row action Track Order opens /orders/track?q={AWB} |
| Forward / Reverse | Row update tracking record uses the same dialog as below |
Until you search, the page asks you to select a parcel. No match in this company: nothing to show.
Left column:
Right column:
Needs Edit on the order. Add opens a blank record. A timeline row can Edit or Delete.
Pick a shipment status. Date + time cannot be in the future. A new record cannot be earlier than the latest update. Editing keeps the record between its neighbours.
Branch — pick a company or NonGST profile (name + pincode). Manual — type an address and optional 6-digit pincode.
Optional, max 500 characters. A new record still needs at least one of: a new status, a location, or a remark.
Deleting the current record rolls the order’s status back to the previous one. DRS-open and delivered rules can reject a status change — the error lands on Status.