Buy-side, selling, customer charts, and rate configuration.
Rates control what booking quotes. Weight is kg; dimensions are cm. Chargeable weight is the larger of actual and volumetric (L × H × W / 5000).
L × H × W / 5000
Customer tickets
Support tickets at Shipment & Request → Customer Tickets.
My Rates
Company courier (buy-side) chart at Rates → My Rates.