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Shipment & Request

Customer tickets

Support tickets at Shipment & Request → Customer Tickets.

Shipment & Request → Customer Tickets (/shipment/report) is the ticket list.

Who can open it: users granted Customer Tickets.

Work a ticket

Find the ticket

Search and filter the table.

Update the workflow

Row actions change status / remarks. Keep the linked AWB in the ticket so tracking stays easy to find.

Order tracking

Pickup request

Pickup request

Schedule customer pickups at Shipment & Request → Pickup Request.

Rates

Buy-side, selling, customer charts, and rate configuration.

Work a ticket
Find the ticket
Update the workflow